Refund policy

At Toyso.pk, customer satisfaction is important to us. If you receive a defective, damaged, incorrect, or incomplete product, we are happy to assist you with a return or replacement in accordance with the policy below.

Return Eligibility

You may request a return or exchange if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • You received an incomplete order.

  • The product is unused, in its original packaging, and in resalable condition.

  • Your return request is submitted within 7 days of receiving your order.

To process your request, please provide your order number along with clear photos or videos showing the issue.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products damaged due to misuse, mishandling, or normal wear and tear.

  • Products returned without their original packaging or accessories.

  • Products showing signs of use.

  • Clearance, sale, or promotional items (unless they are damaged, defective, or incorrect).

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed for the product price only.

  • Refunds will be issued through the original payment method where applicable, or by another mutually agreed method.

Refund processing may take 5–10 business days after approval.

Exchange Policy

If you receive a defective, damaged, or incorrect item, we will replace it at no additional product cost, subject to stock availability.

If the same item is unavailable, we may offer an alternative product or process a refund for the eligible amount.

Cancellation Policy

Orders may only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be handled under this Return & Refund Policy.

Important Note

Only the product price is eligible for a refund.

Delivery charges are non-refundable under all circumstances, including but not limited to returns, refunds, cancellations, exchanges, refused deliveries, or failed delivery attempts.

By placing an order on Toyso.pk, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

Contact Us

If you have any questions or wish to request a return or refund, please contact us:

Toyso.pk

WhatsApp: +92 333 3478104

Email: toyso.pkofficial@gmail.com

How to Request a Return

To request a return, contact us via WhatsApp (+92 333 3478104) or email (toyso.pkofficial@gmail.com) within 7 days of receiving your order, and share your order number along with clear photos or videos of the issue. Our team will review your request, guide you through the return process, and provide the return address and instructions.

Return Shipping Costs

If your return is due to our error (a damaged, defective, incorrect, or incomplete item), Toyso.pk will bear the return shipping cost or arrange a pickup where possible. In all other cases, return shipping costs are the responsibility of the customer.